Returns Policy

Online Returns Policy

We understand that from time to time after purchasing online you may wish to return a product to us.

We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances. Your item must be in its original, unused/unworn condition with tags to be returned, unless there is a manufacturer defect.

Simply print our returns form off below :

DOWNLOAD THE NANCIE HENRY RETURNS FORM HERE  

Please email a copy to customerservices@nanciehenry.com

Then simply mail your returned item , with a copy of your returns form included to:

Nancie Henry
50 Grange Road
West Kirby
Wirral
CH48 4EF 

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and the costs of returning the product to us.

Store Returns Policy

Please return your purchases to our store at the address above within 14 days of purchase. Credit will be given on account or an exchange offered. No refunds are offered for store purchases unless deemed to be a manufacturing fault.